Privacy
Last updated 6 October 2026
The short version
Your recordings and transcripts are saved in your account, so you can open
them from any device. We do not read them, sell them, or train anything on
them, and we instruct our providers not to either.
What is stored, and where
- Your recordings and transcripts, with their summaries, notes and action items, stored in your
account on our servers until you delete them or your account.
- Your account: your email address, your name and the information needed to sign in.
- Your brand kit, if you set one: colours and a logo, used on your exports.
- Counters: how many minutes have been transcribed, so plan limits can be applied.
- Usage counts: that a transcription succeeded or failed and roughly how long it was, in broad
bands. Never what was said, never a title, never a filename.
- Billing: your plan and a payment-provider reference. Card details are handled by the payment
provider and are not stored by us.
Service providers
We use service providers to operate the app. They receive only the information needed for their role:
- Transcription services receive audio to produce transcripts, including during live
transcription. We configure transcription requests not to use audio for model improvement.
- Text-processing services receive transcript text only when you request summaries, notes or
action items.
- Hosting and account services store account information, recordings and transcripts, and
provide sign-in.
- Payment services process purchases and payment details.
- Website analytics services receive limited visit information while optional tracking is
enabled. They do not receive recordings or transcript text.
- Location services receive your device's position only if you enable location in Settings, to
return a place name for a transcript.
Using the app without an account
The mobile app can be tried without an account. An anonymous identifier is
created so that limited use can be counted. It is not tied to your name, your
email, or your device's advertising identifier, and it becomes your account,
with its recordings, if you sign up. The website requires an account.
Cookies and analytics
The website uses optional analytics cookies to count visits by default.
You can turn them off in your cookie preferences. Essential cookies remain on for
sign-in and site performance. Page addresses are reported without any
transcript identifier. Analytics services do not receive recordings or
transcript content. You can change your choice in Settings.
The mobile app has no analytics and no advertising.
Your rights
You can export everything you have made at any time, from the app, without
asking. You can delete your account from Settings, which permanently removes
the account, its recordings, transcripts, brand kit and counters.
Depending on where you live (for example Canada, the UK or the EU) you also
have the right to access, correct, and object to processing of your data,
and to complain to your data protection authority.
Children
The service is not intended for children under 13.
Contact
Privacy questions, including requests about your data:
support@pockettranscript.com.